Legal information — Sparkbenefit
These terms set out important legal information about Sparkbenefit Pty Ltd's services offered in Australia, including your rights under the Australian Consumer Law (ACL), delivery and refunds for digital and creative services, intellectual property and dispute resolution.
Documentation
Terms, policies and corporate details maintained for Australian compliance.
Entity details
Sparkbenefit operates as an Australian company providing content creation and digital marketing services across Australia.
| Entity | Sparkbenefit Pty Ltd |
|---|---|
| ABN | 51 923 640 218 |
| Registered office | Unit 4, 27 Victoria Parade, Fitzroy VIC 3065, Australia |
| Contact | +61 473 285 921 • Sparkbenefit@outlook.com |
| Business hours | Mon–Fri 09:00–18:00 AEST |
Registered office image (representative).
Scope of these terms
These terms apply whenever you use our website, engage our content creation services, or purchase digital assets, whether on a project basis or under ongoing agreements. They are supplemental to any bespoke contract we agree in writing.
What is covered
- Content strategy, social media creative, video production and related deliverables.
- Delivery formats, revisions, licensing and transfer of content rights as expressly agreed.
- Fees, payment terms and cancellation policies described in your quote or contract.
Exclusions
- Third-party platform policies (e.g., social networks) and costs (ads spend) are governed by those platforms.
- Services not set out in a signed statement of work are out of scope.
Consumer rights & refunds
We comply with the Australian Consumer Law. If you are a consumer, you are entitled to certain guarantees and remedies for major faults. Below is how we handle common scenarios.
We respect statutory consumer guarantees under Australian law.
Delivery of digital services
Digital assets (videos, graphics, templates) will be delivered in agreed formats. Delivery timelines are estimates; performance depends on timely client feedback and approvals.
- Ownership and licence: Unless otherwise agreed, Sparkbenefit grants a licence to use final deliverables once full payment is received. Source files remain our property unless assigned in writing.
- Backups: Clients should retain copies of delivered assets; we keep archives per our retention policy but recommend independent backups.
Legal officer
For queries about licensing or delivery: legal@sparkbenefit.vip
Privacy, cookies and data
We process personal data in line with our Privacy Policy. For full details, see privacy.html. Key points:
- Purpose: service delivery, billing, support and marketing (where consented).
- Storage: data is stored securely and retained only as necessary.
- Access & correction: contact Sparkbenefit to request access or correction of your personal information.
We use cookies for analytics and site functionality. Manage preferences via the cookie banner.
Dispute resolution & governing law
These terms are governed by the laws of Victoria, Australia. If a dispute arises, please contact us first to attempt internal resolution. If unresolved, parties may seek remedies under the Australian Consumer Law or pursue alternative dispute resolution or court action in Victoria.
External complaint bodies
- Australian Competition & Consumer Commission (ACCC) — consumer rights and unfair contract terms.
- Office of the Australian Information Commissioner (OAIC) — privacy complaints.
Contact for legal notices: Sparkbenefit Pty Ltd, Unit 4, 27 Victoria Parade, Fitzroy VIC 3065, Australia. Email: Sparkbenefit@outlook.com
Quick reference
| Jurisdiction | Victoria, Australia |
|---|---|
| Law | Australian law (including ACL) |
| ABN | 51 923 640 218 |
Intellectual property & third-party content
All content on this site and our created deliverables are protected by copyright. Where third-party materials are used (stock media, fonts), appropriate licences are secured and usage will be stated. Clients receive licenses as specified in their agreement; any further use requires written permission.
For requests to use or reproduce Sparkbenefit content, email Sparkbenefit@outlook.com.